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Videl USA Brasa I Santa Maria Style Grill - Black Powder Coated - Backyard Ember
Videl USA

Videl USA Brasa I Santa Maria Style Grill - Black Powder Coated

Sale price$6,552.00 USD
1000 in stock

Master the legendary Santa Maria barbecue tradition with the Videl USA Brasa I, expertly engineered to deliver the authentic California grilling experience that defines this iconic cooking style. This professional-grade Santa Maria grill combines traditional design principles with modern construction to provide the distinctive cooking performance that serious barbecue enthusiasts demand.

Traditional Santa Maria Design

The Brasa I features the classic Santa Maria grill configuration with adjustable height cooking grates that enable precise heat control and authentic barbecue techniques. The traditional design maintains the essential elements that define genuine Santa Maria style cooking while incorporating modern engineering for enhanced performance.

The authentic configuration provides the proper cooking geometry and heat management characteristics that create the distinctive flavors and textures associated with traditional California barbecue methods.

Adjustable Height Cooking System

The precision-engineered adjustable grate system allows for variable cooking heights that provide optimal heat control for different foods and cooking stages. The height adjustment mechanism enables traditional Santa Maria techniques including high-heat searing and gentle indirect cooking.

The versatile height positioning accommodates various food sizes and cooking requirements while maintaining the authentic cooking methods that define Santa Maria style barbecue.

Professional Black Powder Coated Finish

The durable black powder coated finish delivers exceptional corrosion resistance and weather protection while providing the classic aesthetic associated with traditional Santa Maria grills. The professional-grade coating withstands high temperatures and outdoor conditions while maintaining appearance.

The black finish provides superior heat absorption and distribution characteristics that enhance cooking performance while creating the authentic visual appeal of traditional barbecue equipment.

Authentic California Barbecue Performance

Experience the distinctive cooking characteristics that define Santa Maria style barbecue, including the unique flavor profiles created by adjustable height cooking over open flames. The traditional design enables authentic techniques passed down through generations of California pitmasters.

The genuine Santa Maria configuration produces the characteristic char, smoke flavor, and cooking results that make this regional barbecue style renowned throughout the culinary world.

Versatile Outdoor Cooking Applications

Perfect for tri-tip preparation that defines Santa Maria barbecue, beef ribs requiring traditional cooking methods, chicken and poultry benefiting from adjustable heat control, vegetables and sides that complement barbecue meals, and any outdoor cooking where authentic Santa Maria techniques enhance results.

Durable Outdoor Construction

Manufactured with heavy-duty materials and construction methods that withstand intensive barbecue use and outdoor conditions. The robust design ensures reliable operation through frequent cooking sessions and various weather conditions.

The professional-grade construction provides the structural integrity necessary for commercial applications while offering the durability that serious home barbecue enthusiasts expect.

Traditional Cooking Techniques

The Brasa I enables mastery of authentic Santa Maria cooking methods including precise heat management through height adjustment, traditional seasoning and preparation, and the distinctive cooking timing that creates perfect results.

The authentic design preserves the cooking characteristics that define genuine Santa Maria barbecue while providing modern reliability and performance.

Enhanced Heat Management

Experience superior temperature control through the traditional adjustable height system that provides infinite heat adjustment without complicated mechanisms. The simple yet effective design enables precise cooking control for optimal barbecue results.

The open flame cooking configuration with height adjustment delivers the authentic heat characteristics that create the distinctive flavors and textures of Santa Maria style barbecue.

Product Specifications

  • Design: Authentic Santa Maria Style Configuration
  • Cooking System: Adjustable Height Grate with Variable Positioning
  • Finish: Professional Black Powder Coated for Durability
  • Construction: Heavy-Duty Materials for Commercial-Grade Performance
  • Heat Management: Traditional Height Adjustment for Optimal Control
  • Durability: Weather-Resistant Construction for Outdoor Use
  • Performance: Authentic Santa Maria Cooking Characteristics

What's Included

  • Brasa I Santa Maria Grill: Complete traditional barbecue system
  • Adjustable Cooking Grates: Variable height positioning mechanism
  • Professional Design: Authentic Santa Maria configuration
  • Assembly Instructions: Guidelines for proper setup and installation
  • Care Instructions: Maintenance recommendations for long-term performance

Authentic Regional Barbecue Mastery

Achieve the distinctive flavors and cooking results that define genuine Santa Maria style barbecue with traditional techniques and authentic equipment design. The Brasa I provides the essential characteristics for mastering this legendary cooking style.

Perfect for Traditional Barbecue Enthusiasts

Ideal for barbecue purists seeking authentic cooking methods, outdoor chefs wanting to master regional techniques, restaurants requiring traditional equipment, and any cooking application where genuine Santa Maria style barbecue enhances the culinary experience.

Professional Barbecue Performance

Engineered to deliver the cooking performance and reliability required for both commercial and serious home barbecue operations. The traditional design combined with modern construction ensures consistent results and long-term durability.

Quality Assurance and Performance

Engineered with the same attention to quality and precision that defines all Videl USA barbecue equipment. The authentic design, professional-grade materials, and traditional construction ensure consistent Santa Maria grilling performance and long-term reliability that meets professional barbecue standards.

Shipping & Return Policies

Shipping Process

At Backyard Ember, we strive to deliver your premium Videl USA products efficiently. Most items ship from our warehouse, ensuring prompt delivery throughout the continental United States. Custom-finished items or manufacturer-direct shipments may require additional processing time.

Made-to-Order Lead Times

For products from The Outdoor Plus:

  • We are a MADE-TO-ORDER manufacturer
  • We start building once we receive payment
  • Components take 1-3 weeks to make
  • Complete units take 2-4 weeks to make

Standard Ground Shipping

  • Items under 150 pounds typically ship via FedEx, UPS, or similar carriers
  • Tracking information will be provided via email once your order ships
  • Please inspect all deliveries promptly and report any damage with photos to our customer service team

Standard Freight Shipping

  • Items over 150 pounds ship via specialized freight carriers
  • Free curbside delivery with lift gate service included
  • The carrier will contact you to schedule delivery (valid phone number required)
  • Inspect all freight shipments upon delivery and note any damage to the delivery receipt
  • Backyard Ember is not responsible for damages not reported at the time of delivery

Shipping Options

  • $8.95 Flat Rate Shipping: Orders under $99 ship for just $8.95 within the contiguous 48 states
  • Free Standard Shipping: All orders over $99 qualify for free standard shipping within the contiguous 48 states
  • Expedited Shipping: Available for most items at additional cost; contact our customer service team regarding the price

Freight Damage

  • Customer must notify us within 48 hours of receipt
  • If damage is seen upon delivery, REFUSE delivery of the product and let the delivery personnel know of those damages
  • Email support@backyardember.com along with any related photos, videos, documents, or any other material that will help with the report

Incorrect Item

  • Report the incident within 48 hours of receipt
  • Email support@backyardember.com along with any related photos, videos, or documents

Return Policy

Return Eligibility

  • Items must be unused, unassembled, and in original packaging with all components
  • Return requests must be submitted within 30 days of delivery
  • Approved returns must be shipped back within 14 days of return authorization

Cancellation Policy for The Outdoor Plus Products

  • You have 24-48 hours from when you place your order to cancel without a fee
  • Any cancellation AFTER 48 hours will result in a 25% restocking fee and orders will be processed as Store Credit
  • Customer is NOT responsible for finalizing their purchase

Non-Returnable Items

  • Custom or made-to-order fire features and accessories
  • Items that have been used, assembled, or modified
  • Clearance or final sale merchandise
  • Fire glass, lava rock, and other fire media once opened
  • Certain brands or items marked as non-returnable in product description
  • NO RETURNS on custom orders from The Outdoor Plus

Qualifying Returns for The Outdoor Plus Products

  • To be eligible, you must notify us within 48 hours if you wish to cancel or exchange the product
  • A qualifying return applies to a customer who made the order by mistake and must be reviewed by The Outdoor Plus
  • Payment will be issued in the form of a check by default
  • If customer prefers refund to their credit card, a 3.5% processing fee will be applied (CANNOT BE WAIVED)

Manufacturer Defects & Shipping Damage

  • For suspected manufacturer defects, our team will first attempt repair solutions
  • If repair isn't feasible, we'll assist with the replacement according to manufacturer warranty terms
  • Shipping damage must be noted upon delivery and reported immediately with photos

Return Process

  1. Complete our online return request form
  2. Include order number and reason for return
  3. Our team will review your request (photos may be required)
  4. If approved, you'll receive return authorization and shipping instructions
  5. Package item securely in original packaging with all components
  6. Attach provided return label(s) and ship via specified carrier

Refunds & Fees

  • Refunds are processed after item inspection at our warehouse
  • Original shipping costs are non-refundable
  • Return shipping costs are the customer's responsibility unless otherwise specified
  • A 25% restocking fee may apply to non-defective returns
  • Refunds will be issued to the original payment method within 5-7 business days

For assistance with any shipping or return issues, please contact our customer service team at support@backyardember.com or call 1-737-400-0248.

Based on 4 reviews
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R
Backyard Ember
Raphael T.N
Amazing website

The layout of the store is amazing and user friendly. I was able to easily navigate the products and brands. Amazing customer support aswell 👍🏾

R
Backyard Ember
Ronda H
Wonderful site

Very nice site. Easy to navigate. Very complementary to the products offered.

M
Backyard Ember
May
Beautiful site and smooth experience

Really impressed with how easy it was to browse everything. The fire and water features are stunning. Exactly the kind of vibe I’d want for a modern backyard. Loved how organized the categories were and the Learning Center had great inspo too. Would definitely recommend if you’re looking to upgrade your outdoor space.

J
Backyard Ember
John S from California
Very Professional!

Great website, easy to navigate, user friendly, and the customer service is fast and responsive. I would definitely recommend.

FAST & FREE SHIPPING

We guarantee premium delivery of your investment. Our expert team processes all orders within 48 hours, ensuring the exceptional service you deserve.

LOWEST PRICE MATCH

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This professional-grade Santa Maria grill combines traditional design principles with modern construction to provide the distinctive cooking performance that serious barbecue enthusiasts demand.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eTraditional Santa Maria Design\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe Brasa I features the classic Santa Maria grill configuration with adjustable height cooking grates that enable precise heat control and authentic barbecue techniques. The traditional design maintains the essential elements that define genuine Santa Maria style cooking while incorporating modern engineering for enhanced performance.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe authentic configuration provides the proper cooking geometry and heat management characteristics that create the distinctive flavors and textures associated with traditional California barbecue methods.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eAdjustable Height Cooking System\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe precision-engineered adjustable grate system allows for variable cooking heights that provide optimal heat control for different foods and cooking stages. The height adjustment mechanism enables traditional Santa Maria techniques including high-heat searing and gentle indirect cooking.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe versatile height positioning accommodates various food sizes and cooking requirements while maintaining the authentic cooking methods that define Santa Maria style barbecue.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eProfessional Black Powder Coated Finish\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe durable black powder coated finish delivers exceptional corrosion resistance and weather protection while providing the classic aesthetic associated with traditional Santa Maria grills. The professional-grade coating withstands high temperatures and outdoor conditions while maintaining appearance.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe black finish provides superior heat absorption and distribution characteristics that enhance cooking performance while creating the authentic visual appeal of traditional barbecue equipment.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eAuthentic California Barbecue Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eExperience the distinctive cooking characteristics that define Santa Maria style barbecue, including the unique flavor profiles created by adjustable height cooking over open flames. The traditional design enables authentic techniques passed down through generations of California pitmasters.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe genuine Santa Maria configuration produces the characteristic char, smoke flavor, and cooking results that make this regional barbecue style renowned throughout the culinary world.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eVersatile Outdoor Cooking Applications\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003ePerfect for tri-tip preparation that defines Santa Maria barbecue, beef ribs requiring traditional cooking methods, chicken and poultry benefiting from adjustable heat control, vegetables and sides that complement barbecue meals, and any outdoor cooking where authentic Santa Maria techniques enhance results.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eDurable Outdoor Construction\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eManufactured with heavy-duty materials and construction methods that withstand intensive barbecue use and outdoor conditions. The robust design ensures reliable operation through frequent cooking sessions and various weather conditions.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe professional-grade construction provides the structural integrity necessary for commercial applications while offering the durability that serious home barbecue enthusiasts expect.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eTraditional Cooking Techniques\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe Brasa I enables mastery of authentic Santa Maria cooking methods including precise heat management through height adjustment, traditional seasoning and preparation, and the distinctive cooking timing that creates perfect results.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe authentic design preserves the cooking characteristics that define genuine Santa Maria barbecue while providing modern reliability and performance.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eEnhanced Heat Management\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eExperience superior temperature control through the traditional adjustable height system that provides infinite heat adjustment without complicated mechanisms. The simple yet effective design enables precise cooking control for optimal barbecue results.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe open flame cooking configuration with height adjustment delivers the authentic heat characteristics that create the distinctive flavors and textures of Santa Maria style barbecue.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eProduct Specifications\u003c\/h2\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eDesign:\u003c\/strong\u003e Authentic Santa Maria Style Configuration\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eCooking System:\u003c\/strong\u003e Adjustable Height Grate with Variable Positioning\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eFinish:\u003c\/strong\u003e Professional Black Powder Coated for Durability\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eConstruction:\u003c\/strong\u003e Heavy-Duty Materials for Commercial-Grade Performance\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eHeat Management:\u003c\/strong\u003e Traditional Height Adjustment for Optimal Control\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eDurability:\u003c\/strong\u003e Weather-Resistant Construction for Outdoor Use\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003ePerformance:\u003c\/strong\u003e Authentic Santa Maria Cooking Characteristics\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eWhat's Included\u003c\/h2\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eBrasa I Santa Maria Grill: Complete traditional barbecue system\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eAdjustable Cooking Grates: Variable height positioning mechanism\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eProfessional Design: Authentic Santa Maria configuration\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eAssembly Instructions: Guidelines for proper setup and installation\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCare Instructions: Maintenance recommendations for long-term performance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eAuthentic Regional Barbecue Mastery\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eAchieve the distinctive flavors and cooking results that define genuine Santa Maria style barbecue with traditional techniques and authentic equipment design. The Brasa I provides the essential characteristics for mastering this legendary cooking style.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003ePerfect for Traditional Barbecue Enthusiasts\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eIdeal for barbecue purists seeking authentic cooking methods, outdoor chefs wanting to master regional techniques, restaurants requiring traditional equipment, and any cooking application where genuine Santa Maria style barbecue enhances the culinary experience.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eProfessional Barbecue Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eEngineered to deliver the cooking performance and reliability required for both commercial and serious home barbecue operations. The traditional design combined with modern construction ensures consistent results and long-term durability.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eQuality Assurance and Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eEngineered with the same attention to quality and precision that defines all Videl USA barbecue equipment. The authentic design, professional-grade materials, and traditional construction ensure consistent Santa Maria grilling performance and long-term reliability that meets professional barbecue standards.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eShipping \u0026amp; Return Policies\u003c\/h2\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eShipping Process\u003c\/h3\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eAt Backyard Ember, we strive to deliver your premium Videl USA products efficiently. Most items ship from our warehouse, ensuring prompt delivery throughout the continental United States. Custom-finished items or manufacturer-direct shipments may require additional processing time.\u003c\/p\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eMade-to-Order Lead Times\u003c\/h3\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eFor products from The Outdoor Plus:\u003c\/p\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eWe are a MADE-TO-ORDER manufacturer\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eWe start building once we receive payment\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComponents take 1-3 weeks to make\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComplete units take 2-4 weeks to make\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eStandard Ground Shipping\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems under 150 pounds typically ship via FedEx, UPS, or similar carriers\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eTracking information will be provided via email once your order ships\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePlease inspect all deliveries promptly and report any damage with photos to our customer service team\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eStandard Freight Shipping\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems over 150 pounds ship via specialized freight carriers\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFree curbside delivery with lift gate service included\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eThe carrier will contact you to schedule delivery (valid phone number required)\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eInspect all freight shipments upon delivery and note any damage to the delivery receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eBackyard Ember is not responsible for damages not reported at the time of delivery\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eShipping Options\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e$8.95 Flat Rate Shipping: Orders under $99 ship for just $8.95 within the contiguous 48 states\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFree Standard Shipping: All orders over $99 qualify for free standard shipping within the contiguous 48 states\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eExpedited Shipping: Available for most items at additional cost; contact our customer service team regarding the price\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eFreight Damage\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustomer must notify us within 48 hours of receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf damage is seen upon delivery, REFUSE delivery of the product and let the delivery personnel know of those damages\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eEmail \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e along with any related photos, videos, documents, or any other material that will help with the report\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eIncorrect Item\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReport the incident within 48 hours of receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eEmail \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e along with any related photos, videos, or documents\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eReturn Policy\u003c\/h2\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eReturn Eligibility\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems must be unused, unassembled, and in original packaging with all components\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReturn requests must be submitted within 30 days of delivery\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eApproved returns must be shipped back within 14 days of return authorization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eCancellation Policy for The Outdoor Plus Products\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eYou have 24-48 hours from when you place your order to cancel without a fee\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eAny cancellation AFTER 48 hours will result in a 25% restocking fee and orders will be processed as Store Credit\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustomer is NOT responsible for finalizing their purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eNon-Returnable Items\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustom or made-to-order fire features and accessories\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems that have been used, assembled, or modified\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eClearance or final sale merchandise\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFire glass, lava rock, and other fire media once opened\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCertain brands or items marked as non-returnable in product description\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eNO RETURNS on custom orders from The Outdoor Plus\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eQualifying Returns for The Outdoor Plus Products\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eTo be eligible, you must notify us within 48 hours if you wish to cancel or exchange the product\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eA qualifying return applies to a customer who made the order by mistake and must be reviewed by The Outdoor Plus\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePayment will be issued in the form of a check by default\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf customer prefers refund to their credit card, a 3.5% processing fee will be applied (CANNOT BE WAIVED)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eManufacturer Defects \u0026amp; Shipping Damage\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFor suspected manufacturer defects, our team will first attempt repair solutions\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf repair isn't feasible, we'll assist with the replacement according to manufacturer warranty terms\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eShipping damage must be noted upon delivery and reported immediately with photos\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eReturn Process\u003c\/h3\u003e\n\u003col class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-decimal space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComplete our online return request form\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eInclude order number and reason for return\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eOur team will review your request (photos may be required)\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf approved, you'll receive return authorization and shipping instructions\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePackage item securely in original packaging with all components\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eAttach provided return label(s) and ship via specified carrier\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eRefunds \u0026amp; Fees\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eRefunds are processed after item inspection at our warehouse\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eOriginal shipping costs are non-refundable\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReturn shipping costs are the customer's responsibility unless otherwise specified\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eA 25% restocking fee may apply to non-defective returns\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eRefunds will be issued to the original payment method within 5-7 business days\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eFor assistance with any shipping or return issues, please contact our customer service team at \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e or call \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Phone\" href=\"tel:7374000284\" target=\"_blank\"\u003e1-737-400-0248.\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","published_at":"2025-05-27T06:43:13-05:00","created_at":"2025-05-01T02:19:46-05:00","vendor":"Videl USA","type":"Grills \u0026 Side Cookers","tags":["Black Powder Coated","Brasa I","Grills \u0026 Side Cookers","Outdoor Kitchen","Outdoor Kitchens","Santa Maria Style Grill","Videl BBQ","Videl USA"],"price":655200,"price_min":655200,"price_max":655200,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":44611499458760,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"VG-BDF","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Videl USA Brasa I Santa Maria Style Grill - Black Powder Coated","public_title":null,"options":["Default Title"],"price":655200,"weight":0,"compare_at_price":null,"inventory_management":"shopify","barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/backyardember.com\/cdn\/shop\/files\/BrasaI-PowderCoatRedWheel.jpg?v=1748346086"],"featured_image":"\/\/backyardember.com\/cdn\/shop\/files\/BrasaI-PowderCoatRedWheel.jpg?v=1748346086","options":["Title"],"media":[{"alt":"Videl USA Brasa I Santa Maria Style Grill - Black Powder Coated - Backyard Ember","id":29793390428360,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1500,"width":1500,"src":"\/\/backyardember.com\/cdn\/shop\/files\/BrasaI-PowderCoatRedWheel.jpg?v=1748346086"},"aspect_ratio":1.0,"height":1500,"media_type":"image","src":"\/\/backyardember.com\/cdn\/shop\/files\/BrasaI-PowderCoatRedWheel.jpg?v=1748346086","width":1500}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cdiv\u003e\n\u003cdiv class=\"grid-cols-1 grid gap-2.5 [\u0026amp;_\u0026gt;_*]:min-w-0 !gap-3.5\"\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eMaster the legendary Santa Maria barbecue tradition with the Videl USA Brasa I, expertly engineered to deliver the authentic California grilling experience that defines this iconic cooking style. This professional-grade Santa Maria grill combines traditional design principles with modern construction to provide the distinctive cooking performance that serious barbecue enthusiasts demand.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eTraditional Santa Maria Design\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe Brasa I features the classic Santa Maria grill configuration with adjustable height cooking grates that enable precise heat control and authentic barbecue techniques. The traditional design maintains the essential elements that define genuine Santa Maria style cooking while incorporating modern engineering for enhanced performance.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe authentic configuration provides the proper cooking geometry and heat management characteristics that create the distinctive flavors and textures associated with traditional California barbecue methods.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eAdjustable Height Cooking System\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe precision-engineered adjustable grate system allows for variable cooking heights that provide optimal heat control for different foods and cooking stages. The height adjustment mechanism enables traditional Santa Maria techniques including high-heat searing and gentle indirect cooking.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe versatile height positioning accommodates various food sizes and cooking requirements while maintaining the authentic cooking methods that define Santa Maria style barbecue.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eProfessional Black Powder Coated Finish\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe durable black powder coated finish delivers exceptional corrosion resistance and weather protection while providing the classic aesthetic associated with traditional Santa Maria grills. The professional-grade coating withstands high temperatures and outdoor conditions while maintaining appearance.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe black finish provides superior heat absorption and distribution characteristics that enhance cooking performance while creating the authentic visual appeal of traditional barbecue equipment.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eAuthentic California Barbecue Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eExperience the distinctive cooking characteristics that define Santa Maria style barbecue, including the unique flavor profiles created by adjustable height cooking over open flames. The traditional design enables authentic techniques passed down through generations of California pitmasters.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe genuine Santa Maria configuration produces the characteristic char, smoke flavor, and cooking results that make this regional barbecue style renowned throughout the culinary world.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eVersatile Outdoor Cooking Applications\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003ePerfect for tri-tip preparation that defines Santa Maria barbecue, beef ribs requiring traditional cooking methods, chicken and poultry benefiting from adjustable heat control, vegetables and sides that complement barbecue meals, and any outdoor cooking where authentic Santa Maria techniques enhance results.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eDurable Outdoor Construction\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eManufactured with heavy-duty materials and construction methods that withstand intensive barbecue use and outdoor conditions. The robust design ensures reliable operation through frequent cooking sessions and various weather conditions.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe professional-grade construction provides the structural integrity necessary for commercial applications while offering the durability that serious home barbecue enthusiasts expect.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eTraditional Cooking Techniques\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe Brasa I enables mastery of authentic Santa Maria cooking methods including precise heat management through height adjustment, traditional seasoning and preparation, and the distinctive cooking timing that creates perfect results.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe authentic design preserves the cooking characteristics that define genuine Santa Maria barbecue while providing modern reliability and performance.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eEnhanced Heat Management\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eExperience superior temperature control through the traditional adjustable height system that provides infinite heat adjustment without complicated mechanisms. The simple yet effective design enables precise cooking control for optimal barbecue results.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe open flame cooking configuration with height adjustment delivers the authentic heat characteristics that create the distinctive flavors and textures of Santa Maria style barbecue.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eProduct Specifications\u003c\/h2\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eDesign:\u003c\/strong\u003e Authentic Santa Maria Style Configuration\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eCooking System:\u003c\/strong\u003e Adjustable Height Grate with Variable Positioning\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eFinish:\u003c\/strong\u003e Professional Black Powder Coated for Durability\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eConstruction:\u003c\/strong\u003e Heavy-Duty Materials for Commercial-Grade Performance\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eHeat Management:\u003c\/strong\u003e Traditional Height Adjustment for Optimal Control\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eDurability:\u003c\/strong\u003e Weather-Resistant Construction for Outdoor Use\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003ePerformance:\u003c\/strong\u003e Authentic Santa Maria Cooking Characteristics\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eWhat's Included\u003c\/h2\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eBrasa I Santa Maria Grill: Complete traditional barbecue system\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eAdjustable Cooking Grates: Variable height positioning mechanism\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eProfessional Design: Authentic Santa Maria configuration\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eAssembly Instructions: Guidelines for proper setup and installation\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCare Instructions: Maintenance recommendations for long-term performance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eAuthentic Regional Barbecue Mastery\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eAchieve the distinctive flavors and cooking results that define genuine Santa Maria style barbecue with traditional techniques and authentic equipment design. The Brasa I provides the essential characteristics for mastering this legendary cooking style.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003ePerfect for Traditional Barbecue Enthusiasts\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eIdeal for barbecue purists seeking authentic cooking methods, outdoor chefs wanting to master regional techniques, restaurants requiring traditional equipment, and any cooking application where genuine Santa Maria style barbecue enhances the culinary experience.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eProfessional Barbecue Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eEngineered to deliver the cooking performance and reliability required for both commercial and serious home barbecue operations. The traditional design combined with modern construction ensures consistent results and long-term durability.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eQuality Assurance and Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eEngineered with the same attention to quality and precision that defines all Videl USA barbecue equipment. The authentic design, professional-grade materials, and traditional construction ensure consistent Santa Maria grilling performance and long-term reliability that meets professional barbecue standards.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eShipping \u0026amp; Return Policies\u003c\/h2\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eShipping Process\u003c\/h3\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eAt Backyard Ember, we strive to deliver your premium Videl USA products efficiently. Most items ship from our warehouse, ensuring prompt delivery throughout the continental United States. Custom-finished items or manufacturer-direct shipments may require additional processing time.\u003c\/p\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eMade-to-Order Lead Times\u003c\/h3\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eFor products from The Outdoor Plus:\u003c\/p\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eWe are a MADE-TO-ORDER manufacturer\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eWe start building once we receive payment\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComponents take 1-3 weeks to make\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComplete units take 2-4 weeks to make\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eStandard Ground Shipping\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems under 150 pounds typically ship via FedEx, UPS, or similar carriers\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eTracking information will be provided via email once your order ships\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePlease inspect all deliveries promptly and report any damage with photos to our customer service team\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eStandard Freight Shipping\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems over 150 pounds ship via specialized freight carriers\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFree curbside delivery with lift gate service included\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eThe carrier will contact you to schedule delivery (valid phone number required)\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eInspect all freight shipments upon delivery and note any damage to the delivery receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eBackyard Ember is not responsible for damages not reported at the time of delivery\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eShipping Options\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e$8.95 Flat Rate Shipping: Orders under $99 ship for just $8.95 within the contiguous 48 states\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFree Standard Shipping: All orders over $99 qualify for free standard shipping within the contiguous 48 states\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eExpedited Shipping: Available for most items at additional cost; contact our customer service team regarding the price\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eFreight Damage\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustomer must notify us within 48 hours of receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf damage is seen upon delivery, REFUSE delivery of the product and let the delivery personnel know of those damages\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eEmail \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e along with any related photos, videos, documents, or any other material that will help with the report\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eIncorrect Item\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReport the incident within 48 hours of receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eEmail \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e along with any related photos, videos, or documents\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eReturn Policy\u003c\/h2\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eReturn Eligibility\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems must be unused, unassembled, and in original packaging with all components\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReturn requests must be submitted within 30 days of delivery\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eApproved returns must be shipped back within 14 days of return authorization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eCancellation Policy for The Outdoor Plus Products\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eYou have 24-48 hours from when you place your order to cancel without a fee\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eAny cancellation AFTER 48 hours will result in a 25% restocking fee and orders will be processed as Store Credit\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustomer is NOT responsible for finalizing their purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eNon-Returnable Items\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustom or made-to-order fire features and accessories\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems that have been used, assembled, or modified\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eClearance or final sale merchandise\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFire glass, lava rock, and other fire media once opened\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCertain brands or items marked as non-returnable in product description\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eNO RETURNS on custom orders from The Outdoor Plus\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eQualifying Returns for The Outdoor Plus Products\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eTo be eligible, you must notify us within 48 hours if you wish to cancel or exchange the product\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eA qualifying return applies to a customer who made the order by mistake and must be reviewed by The Outdoor Plus\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePayment will be issued in the form of a check by default\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf customer prefers refund to their credit card, a 3.5% processing fee will be applied (CANNOT BE WAIVED)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eManufacturer Defects \u0026amp; Shipping Damage\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFor suspected manufacturer defects, our team will first attempt repair solutions\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf repair isn't feasible, we'll assist with the replacement according to manufacturer warranty terms\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eShipping damage must be noted upon delivery and reported immediately with photos\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eReturn Process\u003c\/h3\u003e\n\u003col class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-decimal space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComplete our online return request form\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eInclude order number and reason for return\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eOur team will review your request (photos may be required)\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf approved, you'll receive return authorization and shipping instructions\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePackage item securely in original packaging with all components\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eAttach provided return label(s) and ship via specified carrier\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eRefunds \u0026amp; Fees\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eRefunds are processed after item inspection at our warehouse\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eOriginal shipping costs are non-refundable\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReturn shipping costs are the customer's responsibility unless otherwise specified\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eA 25% restocking fee may apply to non-defective returns\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eRefunds will be issued to the original payment method within 5-7 business days\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eFor assistance with any shipping or return issues, please contact our customer service team at \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e or call \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Phone\" href=\"tel:7374000284\" target=\"_blank\"\u003e1-737-400-0248.\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e"}