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Videl USA Fuego II Power Burner - Professional High-Output Gas Burner - Backyard Ember
Videl USA

Videl USA Fuego II Power Burner - Professional High-Output Gas Burner

Sale price$1,796.00 USD
1000 in stock
Gas Type:

Gas Type

Experience intense cooking power with the Videl USA Fuego II Power Burner, engineered to deliver exceptional high-output gas performance for serious outdoor cooking applications. This professional-grade power burner combines advanced combustion technology with robust construction to provide the intense heat and reliable performance that demanding cooking operations require.

Advanced High-Output Gas Technology

The precision-engineered burner system delivers exceptional BTU output that provides the intense heat necessary for professional searing, rapid boiling, and high-temperature cooking techniques. The advanced gas combustion technology ensures efficient fuel utilization while maintaining consistent high-heat performance.

The optimized flame pattern and heat distribution create ideal conditions for professional cooking methods that require sustained high temperatures and precise heat control.

Professional-Grade Construction

Manufactured with heavy-duty materials and precision engineering that withstand intensive use and extreme temperatures. The robust construction ensures reliable operation through frequent high-output cooking sessions while maintaining structural integrity and performance consistency.

The professional-grade design provides the durability and heat resistance necessary for commercial applications while offering the reliability that serious outdoor cooking enthusiasts demand.

Intense Heat Output Capabilities

The powerful burner system generates intense heat output that enables professional cooking techniques including high-temperature searing, rapid water boiling, wok cooking, and other applications requiring sustained high heat. The exceptional BTU output surpasses standard burner performance.

The concentrated heat delivery provides the thermal power necessary for commercial cooking operations and advanced culinary techniques that demand professional-level heat output.

Versatile High-Heat Cooking Applications

Perfect for searing steaks requiring intense direct heat, boiling large quantities of water for seafood and vegetables, wok cooking that demands high-temperature performance, outdoor canning and preserving operations, commercial food preparation requiring rapid heating, and any cooking application where high-output gas performance enhances results.

Precision Heat Control System

The advanced control system provides precise heat adjustment across the full output range, enabling both intense high-heat cooking and controlled lower-temperature applications. The responsive controls ensure accurate temperature management for various cooking techniques.

The professional-grade heat control enables smooth transitions between cooking methods and provides the versatility necessary for complex culinary operations.

Efficient Fuel Performance

The optimized combustion system delivers maximum heat output while maintaining efficient fuel consumption, providing economical operation for high-output cooking applications. The advanced burner design maximizes thermal efficiency and minimizes fuel waste.

The efficient performance characteristics reduce operating costs while providing the sustained high-heat performance required for intensive cooking operations.

Weather-Resistant Outdoor Design

Engineered for permanent outdoor installation with materials and construction methods specifically selected for durability in outdoor cooking environments. The weather-resistant design ensures reliable operation through various climate conditions.

The outdoor-optimized construction provides long-term performance and maintained functionality despite exposure to weather elements and temperature variations.

Easy Installation and Setup

The straightforward installation design enables efficient setup with standard gas connections and mounting procedures. The user-friendly installation process minimizes setup time while ensuring safe and reliable operation.

The professional installation guidelines ensure proper setup for optimal performance and safety compliance in outdoor cooking applications.

Product Specifications

  • Output: High-BTU Gas Burner with Professional Heat Performance
  • Construction: Heavy-Duty Materials for Extreme Temperature Applications
  • Controls: Precision Heat Adjustment with Full Range Temperature Control
  • Design: Weather-Resistant Construction for Outdoor Installation
  • Efficiency: Optimized Combustion for Maximum Heat with Fuel Economy
  • Installation: Straightforward Setup with Standard Gas Connections
  • Durability: Commercial-Grade Construction for Intensive Use

What's Included

  • Fuego II Power Burner: Complete high-output gas burner system
  • Professional Controls: Precision heat adjustment with full range capability
  • Installation Hardware: Mounting components for secure outdoor installation
  • Operating Instructions: Guidelines for safe operation and heat control
  • Care Instructions: Maintenance recommendations for optimal performance

Enhanced High-Heat Cooking Performance

Achieve professional cooking results with intense heat output that enables advanced culinary techniques and commercial-level cooking performance. The high-output capabilities elevate outdoor cooking to professional standards.

Perfect for Demanding Cooking Applications

Ideal for commercial kitchens requiring high-output burner performance, outdoor restaurants needing professional cooking equipment, serious home chefs wanting commercial-grade heat output, catering operations demanding reliable high-heat performance, and any cooking application where intense gas burner performance is essential.

Reliable Professional Performance

Engineered to provide consistent high-output performance through intensive use and demanding cooking applications. The professional-grade construction ensures reliable heat delivery and long-term durability in commercial and serious home cooking environments.

Quality Assurance and Performance

Engineered with the same attention to quality and precision that defines all Videl USA outdoor cooking equipment. The professional-grade materials and advanced combustion technology ensure consistent power burner performance and long-term reliability that meets commercial cooking standards.

Shipping & Return Policies

Shipping Process

At Backyard Ember, we strive to deliver your premium Videl USA products efficiently. Most items ship from our warehouse, ensuring prompt delivery throughout the continental United States. Custom-finished items or manufacturer-direct shipments may require additional processing time.

Made-to-Order Lead Times

For products from The Outdoor Plus:

  • We are a MADE-TO-ORDER manufacturer
  • We start building once we receive payment
  • Components take 1-3 weeks to make
  • Complete units take 2-4 weeks to make

Standard Ground Shipping

  • Items under 150 pounds typically ship via FedEx, UPS, or similar carriers
  • Tracking information will be provided via email once your order ships
  • Please inspect all deliveries promptly and report any damage with photos to our customer service team

Standard Freight Shipping

  • Items over 150 pounds ship via specialized freight carriers
  • Free curbside delivery with lift gate service included
  • The carrier will contact you to schedule delivery (valid phone number required)
  • Inspect all freight shipments upon delivery and note any damage to the delivery receipt
  • Backyard Ember is not responsible for damages not reported at the time of delivery

Shipping Options

  • $8.95 Flat Rate Shipping: Orders under $99 ship for just $8.95 within the contiguous 48 states
  • Free Standard Shipping: All orders over $99 qualify for free standard shipping within the contiguous 48 states
  • Expedited Shipping: Available for most items at additional cost; contact our customer service team regarding the price

Freight Damage

  • Customer must notify us within 48 hours of receipt
  • If damage is seen upon delivery, REFUSE delivery of the product and let the delivery personnel know of those damages
  • Email support@backyardember.com along with any related photos, videos, documents, or any other material that will help with the report

Incorrect Item

  • Report the incident within 48 hours of receipt
  • Email support@backyardember.com along with any related photos, videos, or documents

Return Policy

Return Eligibility

  • Items must be unused, unassembled, and in original packaging with all components
  • Return requests must be submitted within 30 days of delivery
  • Approved returns must be shipped back within 14 days of return authorization

Cancellation Policy for The Outdoor Plus Products

  • You have 24-48 hours from when you place your order to cancel without a fee
  • Any cancellation AFTER 48 hours will result in a 25% restocking fee and orders will be processed as Store Credit
  • Customer is NOT responsible for finalizing their purchase

Non-Returnable Items

  • Custom or made-to-order fire features and accessories
  • Items that have been used, assembled, or modified
  • Clearance or final sale merchandise
  • Fire glass, lava rock, and other fire media once opened
  • Certain brands or items marked as non-returnable in product description
  • NO RETURNS on custom orders from The Outdoor Plus

Qualifying Returns for The Outdoor Plus Products

  • To be eligible, you must notify us within 48 hours if you wish to cancel or exchange the product
  • A qualifying return applies to a customer who made the order by mistake and must be reviewed by The Outdoor Plus
  • Payment will be issued in the form of a check by default
  • If customer prefers refund to their credit card, a 3.5% processing fee will be applied (CANNOT BE WAIVED)

Manufacturer Defects & Shipping Damage

  • For suspected manufacturer defects, our team will first attempt repair solutions
  • If repair isn't feasible, we'll assist with the replacement according to manufacturer warranty terms
  • Shipping damage must be noted upon delivery and reported immediately with photos

Return Process

  1. Complete our online return request form
  2. Include order number and reason for return
  3. Our team will review your request (photos may be required)
  4. If approved, you'll receive return authorization and shipping instructions
  5. Package item securely in original packaging with all components
  6. Attach provided return label(s) and ship via specified carrier

Refunds & Fees

  • Refunds are processed after item inspection at our warehouse
  • Original shipping costs are non-refundable
  • Return shipping costs are the customer's responsibility unless otherwise specified
  • A 25% restocking fee may apply to non-defective returns
  • Refunds will be issued to the original payment method within 5-7 business days

For assistance with any shipping or return issues, please contact our customer service team at support@backyardember.com or call 1-737-400-0248.

Based on 4 reviews
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R
Backyard Ember
Raphael T.N
Amazing website

The layout of the store is amazing and user friendly. I was able to easily navigate the products and brands. Amazing customer support aswell 👍🏾

R
Backyard Ember
Ronda H
Wonderful site

Very nice site. Easy to navigate. Very complementary to the products offered.

M
Backyard Ember
May
Beautiful site and smooth experience

Really impressed with how easy it was to browse everything. The fire and water features are stunning. Exactly the kind of vibe I’d want for a modern backyard. Loved how organized the categories were and the Learning Center had great inspo too. Would definitely recommend if you’re looking to upgrade your outdoor space.

J
Backyard Ember
John S from California
Very Professional!

Great website, easy to navigate, user friendly, and the customer service is fast and responsive. I would definitely recommend.

FAST & FREE SHIPPING

We guarantee premium delivery of your investment. Our expert team processes all orders within 48 hours, ensuring the exceptional service you deserve.

LOWEST PRICE MATCH

Unrivaled value, guaranteed. Found a lower price for the same premium item? We'll not only match it—we'll beat it, ensuring superior quality at the best rate.

SPEAK TO LIVE A AGENT

Our expert team provides personalized support for your premium purchase. Connect via call, email, or live chat for immediate assistance with any inquiry.
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The advanced gas combustion technology ensures efficient fuel utilization while maintaining consistent high-heat performance.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe optimized flame pattern and heat distribution create ideal conditions for professional cooking methods that require sustained high temperatures and precise heat control.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eProfessional-Grade Construction\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eManufactured with heavy-duty materials and precision engineering that withstand intensive use and extreme temperatures. The robust construction ensures reliable operation through frequent high-output cooking sessions while maintaining structural integrity and performance consistency.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe professional-grade design provides the durability and heat resistance necessary for commercial applications while offering the reliability that serious outdoor cooking enthusiasts demand.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eIntense Heat Output Capabilities\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe powerful burner system generates intense heat output that enables professional cooking techniques including high-temperature searing, rapid water boiling, wok cooking, and other applications requiring sustained high heat. The exceptional BTU output surpasses standard burner performance.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe concentrated heat delivery provides the thermal power necessary for commercial cooking operations and advanced culinary techniques that demand professional-level heat output.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eVersatile High-Heat Cooking Applications\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003ePerfect for searing steaks requiring intense direct heat, boiling large quantities of water for seafood and vegetables, wok cooking that demands high-temperature performance, outdoor canning and preserving operations, commercial food preparation requiring rapid heating, and any cooking application where high-output gas performance enhances results.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003ePrecision Heat Control System\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe advanced control system provides precise heat adjustment across the full output range, enabling both intense high-heat cooking and controlled lower-temperature applications. The responsive controls ensure accurate temperature management for various cooking techniques.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe professional-grade heat control enables smooth transitions between cooking methods and provides the versatility necessary for complex culinary operations.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eEfficient Fuel Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe optimized combustion system delivers maximum heat output while maintaining efficient fuel consumption, providing economical operation for high-output cooking applications. The advanced burner design maximizes thermal efficiency and minimizes fuel waste.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe efficient performance characteristics reduce operating costs while providing the sustained high-heat performance required for intensive cooking operations.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eWeather-Resistant Outdoor Design\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eEngineered for permanent outdoor installation with materials and construction methods specifically selected for durability in outdoor cooking environments. The weather-resistant design ensures reliable operation through various climate conditions.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe outdoor-optimized construction provides long-term performance and maintained functionality despite exposure to weather elements and temperature variations.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eEasy Installation and Setup\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe straightforward installation design enables efficient setup with standard gas connections and mounting procedures. The user-friendly installation process minimizes setup time while ensuring safe and reliable operation.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe professional installation guidelines ensure proper setup for optimal performance and safety compliance in outdoor cooking applications.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eProduct Specifications\u003c\/h2\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eOutput:\u003c\/strong\u003e High-BTU Gas Burner with Professional Heat Performance\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eConstruction:\u003c\/strong\u003e Heavy-Duty Materials for Extreme Temperature Applications\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eControls:\u003c\/strong\u003e Precision Heat Adjustment with Full Range Temperature Control\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eDesign:\u003c\/strong\u003e Weather-Resistant Construction for Outdoor Installation\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eEfficiency:\u003c\/strong\u003e Optimized Combustion for Maximum Heat with Fuel Economy\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eInstallation:\u003c\/strong\u003e Straightforward Setup with Standard Gas Connections\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eDurability:\u003c\/strong\u003e Commercial-Grade Construction for Intensive Use\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eWhat's Included\u003c\/h2\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFuego II Power Burner: Complete high-output gas burner system\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eProfessional Controls: Precision heat adjustment with full range capability\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eInstallation Hardware: Mounting components for secure outdoor installation\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eOperating Instructions: Guidelines for safe operation and heat control\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCare Instructions: Maintenance recommendations for optimal performance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eEnhanced High-Heat Cooking Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eAchieve professional cooking results with intense heat output that enables advanced culinary techniques and commercial-level cooking performance. The high-output capabilities elevate outdoor cooking to professional standards.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003ePerfect for Demanding Cooking Applications\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eIdeal for commercial kitchens requiring high-output burner performance, outdoor restaurants needing professional cooking equipment, serious home chefs wanting commercial-grade heat output, catering operations demanding reliable high-heat performance, and any cooking application where intense gas burner performance is essential.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eReliable Professional Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eEngineered to provide consistent high-output performance through intensive use and demanding cooking applications. The professional-grade construction ensures reliable heat delivery and long-term durability in commercial and serious home cooking environments.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eQuality Assurance and Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eEngineered with the same attention to quality and precision that defines all Videl USA outdoor cooking equipment. The professional-grade materials and advanced combustion technology ensure consistent power burner performance and long-term reliability that meets commercial cooking standards.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eShipping \u0026amp; Return Policies\u003c\/h2\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eShipping Process\u003c\/h3\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eAt Backyard Ember, we strive to deliver your premium Videl USA products efficiently. Most items ship from our warehouse, ensuring prompt delivery throughout the continental United States. Custom-finished items or manufacturer-direct shipments may require additional processing time.\u003c\/p\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eMade-to-Order Lead Times\u003c\/h3\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eFor products from The Outdoor Plus:\u003c\/p\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eWe are a MADE-TO-ORDER manufacturer\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eWe start building once we receive payment\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComponents take 1-3 weeks to make\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComplete units take 2-4 weeks to make\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eStandard Ground Shipping\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems under 150 pounds typically ship via FedEx, UPS, or similar carriers\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eTracking information will be provided via email once your order ships\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePlease inspect all deliveries promptly and report any damage with photos to our customer service team\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eStandard Freight Shipping\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems over 150 pounds ship via specialized freight carriers\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFree curbside delivery with lift gate service included\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eThe carrier will contact you to schedule delivery (valid phone number required)\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eInspect all freight shipments upon delivery and note any damage to the delivery receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eBackyard Ember is not responsible for damages not reported at the time of delivery\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eShipping Options\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e$8.95 Flat Rate Shipping: Orders under $99 ship for just $8.95 within the contiguous 48 states\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFree Standard Shipping: All orders over $99 qualify for free standard shipping within the contiguous 48 states\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eExpedited Shipping: Available for most items at additional cost; contact our customer service team regarding the price\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eFreight Damage\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustomer must notify us within 48 hours of receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf damage is seen upon delivery, REFUSE delivery of the product and let the delivery personnel know of those damages\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eEmail \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e along with any related photos, videos, documents, or any other material that will help with the report\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eIncorrect Item\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReport the incident within 48 hours of receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eEmail \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e along with any related photos, videos, or documents\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eReturn Policy\u003c\/h2\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eReturn Eligibility\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems must be unused, unassembled, and in original packaging with all components\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReturn requests must be submitted within 30 days of delivery\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eApproved returns must be shipped back within 14 days of return authorization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eCancellation Policy for The Outdoor Plus Products\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eYou have 24-48 hours from when you place your order to cancel without a fee\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eAny cancellation AFTER 48 hours will result in a 25% restocking fee and orders will be processed as Store Credit\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustomer is NOT responsible for finalizing their purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eNon-Returnable Items\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustom or made-to-order fire features and accessories\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems that have been used, assembled, or modified\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eClearance or final sale merchandise\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFire glass, lava rock, and other fire media once opened\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCertain brands or items marked as non-returnable in product description\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eNO RETURNS on custom orders from The Outdoor Plus\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eQualifying Returns for The Outdoor Plus Products\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eTo be eligible, you must notify us within 48 hours if you wish to cancel or exchange the product\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eA qualifying return applies to a customer who made the order by mistake and must be reviewed by The Outdoor Plus\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePayment will be issued in the form of a check by default\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf customer prefers refund to their credit card, a 3.5% processing fee will be applied (CANNOT BE WAIVED)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eManufacturer Defects \u0026amp; Shipping Damage\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFor suspected manufacturer defects, our team will first attempt repair solutions\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf repair isn't feasible, we'll assist with the replacement according to manufacturer warranty terms\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eShipping damage must be noted upon delivery and reported immediately with photos\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eReturn Process\u003c\/h3\u003e\n\u003col class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-decimal space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComplete our online return request form\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eInclude order number and reason for return\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eOur team will review your request (photos may be required)\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf approved, you'll receive return authorization and shipping instructions\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePackage item securely in original packaging with all components\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eAttach provided return label(s) and ship via specified carrier\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eRefunds \u0026amp; Fees\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eRefunds are processed after item inspection at our warehouse\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eOriginal shipping costs are non-refundable\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReturn shipping costs are the customer's responsibility unless otherwise specified\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eA 25% restocking fee may apply to non-defective returns\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eRefunds will be issued to the original payment method within 5-7 business days\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eFor assistance with any shipping or return issues, please contact our customer service team at \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e or call \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Phone\" href=\"tel:7374000284\" target=\"_blank\"\u003e1-737-400-0248.\u003c\/a\u003e\u003c\/p\u003e","published_at":"2025-05-27T06:52:57-05:00","created_at":"2025-05-01T02:19:45-05:00","vendor":"Videl USA","type":"Grills \u0026 Side Cookers","tags":["304 Stainless Steel","BBQ Grill","Fuego II","Grills \u0026 Side Cookers","Outdoor Kitchen","Outdoor Kitchens","Power Burner","Side Cookers","Videl USA"],"price":179600,"price_min":179600,"price_max":179600,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":44611499327688,"title":"Liquid Propane","option1":"Liquid Propane","option2":null,"option3":null,"sku":"DG-20PB-LP","requires_shipping":true,"taxable":true,"featured_image":{"id":38236176974024,"product_id":8204294979784,"position":1,"created_at":"2025-05-27T06:52:34-05:00","updated_at":"2025-05-27T06:52:36-05:00","alt":"Videl USA Fuego II Power Burner - Professional High-Output Gas Burner - Backyard Ember","width":1600,"height":1600,"src":"\/\/backyardember.com\/cdn\/shop\/files\/FuegoII_1.png?v=1748346756","variant_ids":[44611499327688,44611499360456]},"available":true,"name":"Videl USA Fuego II Power Burner - Professional High-Output Gas Burner - Liquid Propane","public_title":"Liquid Propane","options":["Liquid Propane"],"price":179600,"weight":0,"compare_at_price":null,"inventory_management":"shopify","barcode":null,"featured_media":{"alt":"Videl USA Fuego II Power Burner - Professional High-Output Gas Burner - Backyard Ember","id":29793402159304,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1600,"width":1600,"src":"\/\/backyardember.com\/cdn\/shop\/files\/FuegoII_1.png?v=1748346756"}},"requires_selling_plan":false,"selling_plan_allocations":[]},{"id":44611499360456,"title":"Natural Gas","option1":"Natural Gas","option2":null,"option3":null,"sku":"DG-20PB-NG","requires_shipping":true,"taxable":true,"featured_image":{"id":38236176974024,"product_id":8204294979784,"position":1,"created_at":"2025-05-27T06:52:34-05:00","updated_at":"2025-05-27T06:52:36-05:00","alt":"Videl USA Fuego II Power Burner - Professional High-Output Gas Burner - Backyard Ember","width":1600,"height":1600,"src":"\/\/backyardember.com\/cdn\/shop\/files\/FuegoII_1.png?v=1748346756","variant_ids":[44611499327688,44611499360456]},"available":true,"name":"Videl USA Fuego II Power Burner - Professional High-Output Gas Burner - Natural Gas","public_title":"Natural Gas","options":["Natural Gas"],"price":179600,"weight":0,"compare_at_price":null,"inventory_management":"shopify","barcode":null,"featured_media":{"alt":"Videl USA Fuego II Power Burner - Professional High-Output Gas Burner - Backyard Ember","id":29793402159304,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1600,"width":1600,"src":"\/\/backyardember.com\/cdn\/shop\/files\/FuegoII_1.png?v=1748346756"}},"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/backyardember.com\/cdn\/shop\/files\/FuegoII_1.png?v=1748346756"],"featured_image":"\/\/backyardember.com\/cdn\/shop\/files\/FuegoII_1.png?v=1748346756","options":["Gas Type"],"media":[{"alt":"Videl USA Fuego II Power Burner - Professional High-Output Gas Burner - Backyard Ember","id":29793402159304,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1600,"width":1600,"src":"\/\/backyardember.com\/cdn\/shop\/files\/FuegoII_1.png?v=1748346756"},"aspect_ratio":1.0,"height":1600,"media_type":"image","src":"\/\/backyardember.com\/cdn\/shop\/files\/FuegoII_1.png?v=1748346756","width":1600}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cp class=\"whitespace-normal break-words\"\u003eExperience intense cooking power with the Videl USA Fuego II Power Burner, engineered to deliver exceptional high-output gas performance for serious outdoor cooking applications. This professional-grade power burner combines advanced combustion technology with robust construction to provide the intense heat and reliable performance that demanding cooking operations require.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eAdvanced High-Output Gas Technology\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe precision-engineered burner system delivers exceptional BTU output that provides the intense heat necessary for professional searing, rapid boiling, and high-temperature cooking techniques. The advanced gas combustion technology ensures efficient fuel utilization while maintaining consistent high-heat performance.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe optimized flame pattern and heat distribution create ideal conditions for professional cooking methods that require sustained high temperatures and precise heat control.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eProfessional-Grade Construction\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eManufactured with heavy-duty materials and precision engineering that withstand intensive use and extreme temperatures. The robust construction ensures reliable operation through frequent high-output cooking sessions while maintaining structural integrity and performance consistency.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe professional-grade design provides the durability and heat resistance necessary for commercial applications while offering the reliability that serious outdoor cooking enthusiasts demand.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eIntense Heat Output Capabilities\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe powerful burner system generates intense heat output that enables professional cooking techniques including high-temperature searing, rapid water boiling, wok cooking, and other applications requiring sustained high heat. The exceptional BTU output surpasses standard burner performance.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe concentrated heat delivery provides the thermal power necessary for commercial cooking operations and advanced culinary techniques that demand professional-level heat output.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eVersatile High-Heat Cooking Applications\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003ePerfect for searing steaks requiring intense direct heat, boiling large quantities of water for seafood and vegetables, wok cooking that demands high-temperature performance, outdoor canning and preserving operations, commercial food preparation requiring rapid heating, and any cooking application where high-output gas performance enhances results.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003ePrecision Heat Control System\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe advanced control system provides precise heat adjustment across the full output range, enabling both intense high-heat cooking and controlled lower-temperature applications. The responsive controls ensure accurate temperature management for various cooking techniques.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe professional-grade heat control enables smooth transitions between cooking methods and provides the versatility necessary for complex culinary operations.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eEfficient Fuel Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe optimized combustion system delivers maximum heat output while maintaining efficient fuel consumption, providing economical operation for high-output cooking applications. The advanced burner design maximizes thermal efficiency and minimizes fuel waste.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe efficient performance characteristics reduce operating costs while providing the sustained high-heat performance required for intensive cooking operations.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eWeather-Resistant Outdoor Design\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eEngineered for permanent outdoor installation with materials and construction methods specifically selected for durability in outdoor cooking environments. The weather-resistant design ensures reliable operation through various climate conditions.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe outdoor-optimized construction provides long-term performance and maintained functionality despite exposure to weather elements and temperature variations.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eEasy Installation and Setup\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe straightforward installation design enables efficient setup with standard gas connections and mounting procedures. The user-friendly installation process minimizes setup time while ensuring safe and reliable operation.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe professional installation guidelines ensure proper setup for optimal performance and safety compliance in outdoor cooking applications.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eProduct Specifications\u003c\/h2\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eOutput:\u003c\/strong\u003e High-BTU Gas Burner with Professional Heat Performance\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eConstruction:\u003c\/strong\u003e Heavy-Duty Materials for Extreme Temperature Applications\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eControls:\u003c\/strong\u003e Precision Heat Adjustment with Full Range Temperature Control\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eDesign:\u003c\/strong\u003e Weather-Resistant Construction for Outdoor Installation\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eEfficiency:\u003c\/strong\u003e Optimized Combustion for Maximum Heat with Fuel Economy\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eInstallation:\u003c\/strong\u003e Straightforward Setup with Standard Gas Connections\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eDurability:\u003c\/strong\u003e Commercial-Grade Construction for Intensive Use\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eWhat's Included\u003c\/h2\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFuego II Power Burner: Complete high-output gas burner system\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eProfessional Controls: Precision heat adjustment with full range capability\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eInstallation Hardware: Mounting components for secure outdoor installation\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eOperating Instructions: Guidelines for safe operation and heat control\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCare Instructions: Maintenance recommendations for optimal performance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eEnhanced High-Heat Cooking Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eAchieve professional cooking results with intense heat output that enables advanced culinary techniques and commercial-level cooking performance. The high-output capabilities elevate outdoor cooking to professional standards.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003ePerfect for Demanding Cooking Applications\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eIdeal for commercial kitchens requiring high-output burner performance, outdoor restaurants needing professional cooking equipment, serious home chefs wanting commercial-grade heat output, catering operations demanding reliable high-heat performance, and any cooking application where intense gas burner performance is essential.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eReliable Professional Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eEngineered to provide consistent high-output performance through intensive use and demanding cooking applications. The professional-grade construction ensures reliable heat delivery and long-term durability in commercial and serious home cooking environments.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eQuality Assurance and Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eEngineered with the same attention to quality and precision that defines all Videl USA outdoor cooking equipment. The professional-grade materials and advanced combustion technology ensure consistent power burner performance and long-term reliability that meets commercial cooking standards.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eShipping \u0026amp; Return Policies\u003c\/h2\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eShipping Process\u003c\/h3\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eAt Backyard Ember, we strive to deliver your premium Videl USA products efficiently. Most items ship from our warehouse, ensuring prompt delivery throughout the continental United States. Custom-finished items or manufacturer-direct shipments may require additional processing time.\u003c\/p\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eMade-to-Order Lead Times\u003c\/h3\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eFor products from The Outdoor Plus:\u003c\/p\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eWe are a MADE-TO-ORDER manufacturer\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eWe start building once we receive payment\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComponents take 1-3 weeks to make\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComplete units take 2-4 weeks to make\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eStandard Ground Shipping\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems under 150 pounds typically ship via FedEx, UPS, or similar carriers\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eTracking information will be provided via email once your order ships\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePlease inspect all deliveries promptly and report any damage with photos to our customer service team\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eStandard Freight Shipping\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems over 150 pounds ship via specialized freight carriers\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFree curbside delivery with lift gate service included\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eThe carrier will contact you to schedule delivery (valid phone number required)\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eInspect all freight shipments upon delivery and note any damage to the delivery receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eBackyard Ember is not responsible for damages not reported at the time of delivery\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eShipping Options\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e$8.95 Flat Rate Shipping: Orders under $99 ship for just $8.95 within the contiguous 48 states\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFree Standard Shipping: All orders over $99 qualify for free standard shipping within the contiguous 48 states\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eExpedited Shipping: Available for most items at additional cost; contact our customer service team regarding the price\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eFreight Damage\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustomer must notify us within 48 hours of receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf damage is seen upon delivery, REFUSE delivery of the product and let the delivery personnel know of those damages\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eEmail \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e along with any related photos, videos, documents, or any other material that will help with the report\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eIncorrect Item\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReport the incident within 48 hours of receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eEmail \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e along with any related photos, videos, or documents\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eReturn Policy\u003c\/h2\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eReturn Eligibility\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems must be unused, unassembled, and in original packaging with all components\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReturn requests must be submitted within 30 days of delivery\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eApproved returns must be shipped back within 14 days of return authorization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eCancellation Policy for The Outdoor Plus Products\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eYou have 24-48 hours from when you place your order to cancel without a fee\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eAny cancellation AFTER 48 hours will result in a 25% restocking fee and orders will be processed as Store Credit\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustomer is NOT responsible for finalizing their purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eNon-Returnable Items\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustom or made-to-order fire features and accessories\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems that have been used, assembled, or modified\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eClearance or final sale merchandise\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFire glass, lava rock, and other fire media once opened\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCertain brands or items marked as non-returnable in product description\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eNO RETURNS on custom orders from The Outdoor Plus\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eQualifying Returns for The Outdoor Plus Products\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eTo be eligible, you must notify us within 48 hours if you wish to cancel or exchange the product\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eA qualifying return applies to a customer who made the order by mistake and must be reviewed by The Outdoor Plus\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePayment will be issued in the form of a check by default\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf customer prefers refund to their credit card, a 3.5% processing fee will be applied (CANNOT BE WAIVED)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eManufacturer Defects \u0026amp; Shipping Damage\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFor suspected manufacturer defects, our team will first attempt repair solutions\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf repair isn't feasible, we'll assist with the replacement according to manufacturer warranty terms\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eShipping damage must be noted upon delivery and reported immediately with photos\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eReturn Process\u003c\/h3\u003e\n\u003col class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-decimal space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComplete our online return request form\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eInclude order number and reason for return\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eOur team will review your request (photos may be required)\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf approved, you'll receive return authorization and shipping instructions\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePackage item securely in original packaging with all components\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eAttach provided return label(s) and ship via specified carrier\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eRefunds \u0026amp; Fees\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eRefunds are processed after item inspection at our warehouse\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eOriginal shipping costs are non-refundable\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReturn shipping costs are the customer's responsibility unless otherwise specified\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eA 25% restocking fee may apply to non-defective returns\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eRefunds will be issued to the original payment method within 5-7 business days\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eFor assistance with any shipping or return issues, please contact our customer service team at \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e or call \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Phone\" href=\"tel:7374000284\" target=\"_blank\"\u003e1-737-400-0248.\u003c\/a\u003e\u003c\/p\u003e"}