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Videl USA Fuego III Food Warmer - Professional Outdoor Food Warmer - Backyard Ember
Videl USA

Videl USA Fuego III Food Warmer - Professional Outdoor Food Warmer

Sale price$1,132.00 USD
1000 in stock

Maintain perfect serving temperatures with the Videl USA Fuego III Food Warmer, engineered to keep grilled and prepared foods at optimal temperatures for extended periods. This professional-grade food warming system ensures your culinary creations remain at peak quality and food safety standards during outdoor entertaining and catering operations.

Advanced Temperature Control System

The precision-engineered temperature control system maintains consistent warming temperatures that preserve food quality without overcooking or drying. The advanced heating technology provides even temperature distribution across the warming surface for uniform food temperature maintenance.

The reliable temperature management ensures food safety compliance while preserving the texture, moisture, and flavor characteristics of grilled and prepared foods throughout extended serving periods.

Professional Outdoor Design

Specifically engineered for outdoor use with weather-resistant construction and materials that withstand outdoor cooking environments. The robust design ensures reliable operation during outdoor catering, large gatherings, and extended entertainment events.

The professional-grade construction provides the durability and performance characteristics required for commercial catering operations while offering the reliability that serious home entertainers demand.

Large Capacity Food Warming

The generous warming surface accommodates substantial quantities of food, making it ideal for large gatherings, catering events, and extended outdoor entertaining. The spacious design enables simultaneous warming of multiple food types and serving portions.

The efficient space utilization maximizes food warming capacity while maintaining optimal temperature control across the entire warming surface area.

Versatile Food Warming Applications

Perfect for keeping grilled meats at serving temperature during large gatherings, maintaining side dishes and vegetables at optimal warmth, preserving prepared foods for buffet-style serving, catering operations requiring extended food holding, and any outdoor cooking where consistent food temperature enhances dining experience.

Even Heat Distribution Technology

The advanced heating system provides uniform temperature distribution that eliminates hot spots and ensures consistent warming across the entire food surface. The engineered heat management prevents food deterioration while maintaining optimal serving temperatures.

The precision heat distribution technology preserves food quality and extends safe holding times for various food types and preparation methods.

Easy Operation and Control

The user-friendly control system enables straightforward temperature adjustment and monitoring with intuitive operation that requires minimal training. The reliable controls provide consistent performance and precise temperature management for optimal food warming results.

The simple operation design ensures efficient use during busy entertaining periods and high-volume catering operations where ease of use is essential.

Food Safety Compliance

Engineered to maintain food temperatures within safe holding ranges that comply with food safety standards and regulations. The reliable temperature control prevents bacterial growth while preserving food quality during extended warming periods.

The professional-grade temperature management ensures compliance with health department requirements for commercial food service operations.

Durable Construction Materials

Manufactured with heavy-duty materials and construction methods that withstand intensive use and outdoor conditions. The robust design ensures reliable operation through frequent warming cycles and various weather conditions while maintaining performance.

The professional-grade construction provides the structural integrity necessary for commercial applications while offering the durability that serious outdoor cooking enthusiasts expect.

Product Specifications

  • Design: Professional Food Warming System for Outdoor Use
  • Temperature Control: Advanced Heating with Even Distribution Technology
  • Capacity: Large Surface Area for High-Volume Food Warming
  • Construction: Heavy-Duty Materials for Commercial-Grade Performance
  • Controls: User-Friendly Temperature Management System
  • Safety: Food Safety Compliant Temperature Maintenance
  • Durability: Weather-Resistant Construction for Outdoor Applications

What's Included

  • Fuego III Food Warmer: Complete professional warming system
  • Temperature Control System: Advanced heating with precise management
  • Professional Design: Optimized for outdoor catering and entertaining
  • Operating Instructions: Guidelines for safe operation and temperature control
  • Care Instructions: Maintenance recommendations for optimal performance

Enhanced Outdoor Entertaining

Experience elevated outdoor dining with consistent food temperatures that maintain quality and safety throughout extended serving periods. The professional warming capabilities enable sophisticated entertaining and catering operations.

Perfect for Large-Scale Operations

Ideal for catering businesses requiring reliable food warming equipment, restaurants with outdoor dining needs, event venues needing professional food service, large family gatherings wanting consistent food temperature, and any outdoor cooking operation where food warming enhances service quality.

Reliable Professional Performance

Engineered to provide consistent food warming performance through intensive use and various outdoor conditions. The professional-grade design ensures reliable temperature maintenance and food safety compliance for commercial and home applications.

Quality Assurance and Performance

Engineered with the same attention to quality and precision that defines all Videl USA outdoor cooking equipment. The professional-grade materials and advanced temperature control ensure consistent food warming performance and long-term reliability that meets commercial food service standards.

Shipping & Return Policies

Shipping Process

At Backyard Ember, we strive to deliver your premium Videl USA products efficiently. Most items ship from our warehouse, ensuring prompt delivery throughout the continental United States. Custom-finished items or manufacturer-direct shipments may require additional processing time.

Made-to-Order Lead Times

For products from The Outdoor Plus:

  • We are a MADE-TO-ORDER manufacturer
  • We start building once we receive payment
  • Components take 1-3 weeks to make
  • Complete units take 2-4 weeks to make

Standard Ground Shipping

  • Items under 150 pounds typically ship via FedEx, UPS, or similar carriers
  • Tracking information will be provided via email once your order ships
  • Please inspect all deliveries promptly and report any damage with photos to our customer service team

Standard Freight Shipping

  • Items over 150 pounds ship via specialized freight carriers
  • Free curbside delivery with lift gate service included
  • The carrier will contact you to schedule delivery (valid phone number required)
  • Inspect all freight shipments upon delivery and note any damage to the delivery receipt
  • Backyard Ember is not responsible for damages not reported at the time of delivery

Shipping Options

  • $8.95 Flat Rate Shipping: Orders under $99 ship for just $8.95 within the contiguous 48 states
  • Free Standard Shipping: All orders over $99 qualify for free standard shipping within the contiguous 48 states
  • Expedited Shipping: Available for most items at additional cost; contact our customer service team regarding the price

Freight Damage

  • Customer must notify us within 48 hours of receipt
  • If damage is seen upon delivery, REFUSE delivery of the product and let the delivery personnel know of those damages
  • Email support@backyardember.com along with any related photos, videos, documents, or any other material that will help with the report

Incorrect Item

  • Report the incident within 48 hours of receipt
  • Email support@backyardember.com along with any related photos, videos, or documents

Return Policy

Return Eligibility

  • Items must be unused, unassembled, and in original packaging with all components
  • Return requests must be submitted within 30 days of delivery
  • Approved returns must be shipped back within 14 days of return authorization

Cancellation Policy for The Outdoor Plus Products

  • You have 24-48 hours from when you place your order to cancel without a fee
  • Any cancellation AFTER 48 hours will result in a 25% restocking fee and orders will be processed as Store Credit
  • Customer is NOT responsible for finalizing their purchase

Non-Returnable Items

  • Custom or made-to-order fire features and accessories
  • Items that have been used, assembled, or modified
  • Clearance or final sale merchandise
  • Fire glass, lava rock, and other fire media once opened
  • Certain brands or items marked as non-returnable in product description
  • NO RETURNS on custom orders from The Outdoor Plus

Qualifying Returns for The Outdoor Plus Products

  • To be eligible, you must notify us within 48 hours if you wish to cancel or exchange the product
  • A qualifying return applies to a customer who made the order by mistake and must be reviewed by The Outdoor Plus
  • Payment will be issued in the form of a check by default
  • If customer prefers refund to their credit card, a 3.5% processing fee will be applied (CANNOT BE WAIVED)

Manufacturer Defects & Shipping Damage

  • For suspected manufacturer defects, our team will first attempt repair solutions
  • If repair isn't feasible, we'll assist with the replacement according to manufacturer warranty terms
  • Shipping damage must be noted upon delivery and reported immediately with photos

Return Process

  1. Complete our online return request form
  2. Include order number and reason for return
  3. Our team will review your request (photos may be required)
  4. If approved, you'll receive return authorization and shipping instructions
  5. Package item securely in original packaging with all components
  6. Attach provided return label(s) and ship via specified carrier

Refunds & Fees

  • Refunds are processed after item inspection at our warehouse
  • Original shipping costs are non-refundable
  • Return shipping costs are the customer's responsibility unless otherwise specified
  • A 25% restocking fee may apply to non-defective returns
  • Refunds will be issued to the original payment method within 5-7 business days

For assistance with any shipping or return issues, please contact our customer service team at support@backyardember.com or call 1-737-400-0248.

Based on 4 reviews
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R
Backyard Ember
Raphael T.N
Amazing website

The layout of the store is amazing and user friendly. I was able to easily navigate the products and brands. Amazing customer support aswell 👍🏾

R
Backyard Ember
Ronda H
Wonderful site

Very nice site. Easy to navigate. Very complementary to the products offered.

M
Backyard Ember
May
Beautiful site and smooth experience

Really impressed with how easy it was to browse everything. The fire and water features are stunning. Exactly the kind of vibe I’d want for a modern backyard. Loved how organized the categories were and the Learning Center had great inspo too. Would definitely recommend if you’re looking to upgrade your outdoor space.

J
Backyard Ember
John S from California
Very Professional!

Great website, easy to navigate, user friendly, and the customer service is fast and responsive. I would definitely recommend.

FAST & FREE SHIPPING

We guarantee premium delivery of your investment. Our expert team processes all orders within 48 hours, ensuring the exceptional service you deserve.

LOWEST PRICE MATCH

Unrivaled value, guaranteed. Found a lower price for the same premium item? We'll not only match it—we'll beat it, ensuring superior quality at the best rate.

SPEAK TO LIVE A AGENT

Our expert team provides personalized support for your premium purchase. Connect via call, email, or live chat for immediate assistance with any inquiry.
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This professional-grade food warming system ensures your culinary creations remain at peak quality and food safety standards during outdoor entertaining and catering operations.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eAdvanced Temperature Control System\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe precision-engineered temperature control system maintains consistent warming temperatures that preserve food quality without overcooking or drying. The advanced heating technology provides even temperature distribution across the warming surface for uniform food temperature maintenance.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe reliable temperature management ensures food safety compliance while preserving the texture, moisture, and flavor characteristics of grilled and prepared foods throughout extended serving periods.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eProfessional Outdoor Design\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eSpecifically engineered for outdoor use with weather-resistant construction and materials that withstand outdoor cooking environments. The robust design ensures reliable operation during outdoor catering, large gatherings, and extended entertainment events.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe professional-grade construction provides the durability and performance characteristics required for commercial catering operations while offering the reliability that serious home entertainers demand.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eLarge Capacity Food Warming\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe generous warming surface accommodates substantial quantities of food, making it ideal for large gatherings, catering events, and extended outdoor entertaining. The spacious design enables simultaneous warming of multiple food types and serving portions.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe efficient space utilization maximizes food warming capacity while maintaining optimal temperature control across the entire warming surface area.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eVersatile Food Warming Applications\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003ePerfect for keeping grilled meats at serving temperature during large gatherings, maintaining side dishes and vegetables at optimal warmth, preserving prepared foods for buffet-style serving, catering operations requiring extended food holding, and any outdoor cooking where consistent food temperature enhances dining experience.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eEven Heat Distribution Technology\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe advanced heating system provides uniform temperature distribution that eliminates hot spots and ensures consistent warming across the entire food surface. The engineered heat management prevents food deterioration while maintaining optimal serving temperatures.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe precision heat distribution technology preserves food quality and extends safe holding times for various food types and preparation methods.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eEasy Operation and Control\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe user-friendly control system enables straightforward temperature adjustment and monitoring with intuitive operation that requires minimal training. The reliable controls provide consistent performance and precise temperature management for optimal food warming results.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe simple operation design ensures efficient use during busy entertaining periods and high-volume catering operations where ease of use is essential.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eFood Safety Compliance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eEngineered to maintain food temperatures within safe holding ranges that comply with food safety standards and regulations. The reliable temperature control prevents bacterial growth while preserving food quality during extended warming periods.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe professional-grade temperature management ensures compliance with health department requirements for commercial food service operations.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eDurable Construction Materials\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eManufactured with heavy-duty materials and construction methods that withstand intensive use and outdoor conditions. The robust design ensures reliable operation through frequent warming cycles and various weather conditions while maintaining performance.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe professional-grade construction provides the structural integrity necessary for commercial applications while offering the durability that serious outdoor cooking enthusiasts expect.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eProduct Specifications\u003c\/h2\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eDesign:\u003c\/strong\u003e Professional Food Warming System for Outdoor Use\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eTemperature Control:\u003c\/strong\u003e Advanced Heating with Even Distribution Technology\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eCapacity:\u003c\/strong\u003e Large Surface Area for High-Volume Food Warming\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eConstruction:\u003c\/strong\u003e Heavy-Duty Materials for Commercial-Grade Performance\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eControls:\u003c\/strong\u003e User-Friendly Temperature Management System\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eSafety:\u003c\/strong\u003e Food Safety Compliant Temperature Maintenance\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eDurability:\u003c\/strong\u003e Weather-Resistant Construction for Outdoor Applications\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eWhat's Included\u003c\/h2\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFuego III Food Warmer: Complete professional warming system\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eTemperature Control System: Advanced heating with precise management\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eProfessional Design: Optimized for outdoor catering and entertaining\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eOperating Instructions: Guidelines for safe operation and temperature control\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCare Instructions: Maintenance recommendations for optimal performance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eEnhanced Outdoor Entertaining\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eExperience elevated outdoor dining with consistent food temperatures that maintain quality and safety throughout extended serving periods. The professional warming capabilities enable sophisticated entertaining and catering operations.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003ePerfect for Large-Scale Operations\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eIdeal for catering businesses requiring reliable food warming equipment, restaurants with outdoor dining needs, event venues needing professional food service, large family gatherings wanting consistent food temperature, and any outdoor cooking operation where food warming enhances service quality.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eReliable Professional Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eEngineered to provide consistent food warming performance through intensive use and various outdoor conditions. The professional-grade design ensures reliable temperature maintenance and food safety compliance for commercial and home applications.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eQuality Assurance and Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eEngineered with the same attention to quality and precision that defines all Videl USA outdoor cooking equipment. The professional-grade materials and advanced temperature control ensure consistent food warming performance and long-term reliability that meets commercial food service standards.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eShipping \u0026amp; Return Policies\u003c\/h2\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eShipping Process\u003c\/h3\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eAt Backyard Ember, we strive to deliver your premium Videl USA products efficiently. Most items ship from our warehouse, ensuring prompt delivery throughout the continental United States. Custom-finished items or manufacturer-direct shipments may require additional processing time.\u003c\/p\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eMade-to-Order Lead Times\u003c\/h3\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eFor products from The Outdoor Plus:\u003c\/p\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eWe are a MADE-TO-ORDER manufacturer\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eWe start building once we receive payment\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComponents take 1-3 weeks to make\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComplete units take 2-4 weeks to make\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eStandard Ground Shipping\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems under 150 pounds typically ship via FedEx, UPS, or similar carriers\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eTracking information will be provided via email once your order ships\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePlease inspect all deliveries promptly and report any damage with photos to our customer service team\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eStandard Freight Shipping\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems over 150 pounds ship via specialized freight carriers\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFree curbside delivery with lift gate service included\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eThe carrier will contact you to schedule delivery (valid phone number required)\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eInspect all freight shipments upon delivery and note any damage to the delivery receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eBackyard Ember is not responsible for damages not reported at the time of delivery\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eShipping Options\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e$8.95 Flat Rate Shipping: Orders under $99 ship for just $8.95 within the contiguous 48 states\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFree Standard Shipping: All orders over $99 qualify for free standard shipping within the contiguous 48 states\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eExpedited Shipping: Available for most items at additional cost; contact our customer service team regarding the price\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eFreight Damage\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustomer must notify us within 48 hours of receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf damage is seen upon delivery, REFUSE delivery of the product and let the delivery personnel know of those damages\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eEmail \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e along with any related photos, videos, documents, or any other material that will help with the report\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eIncorrect Item\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReport the incident within 48 hours of receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eEmail \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e along with any related photos, videos, or documents\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eReturn Policy\u003c\/h2\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eReturn Eligibility\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems must be unused, unassembled, and in original packaging with all components\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReturn requests must be submitted within 30 days of delivery\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eApproved returns must be shipped back within 14 days of return authorization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eCancellation Policy for The Outdoor Plus Products\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eYou have 24-48 hours from when you place your order to cancel without a fee\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eAny cancellation AFTER 48 hours will result in a 25% restocking fee and orders will be processed as Store Credit\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustomer is NOT responsible for finalizing their purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eNon-Returnable Items\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustom or made-to-order fire features and accessories\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems that have been used, assembled, or modified\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eClearance or final sale merchandise\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFire glass, lava rock, and other fire media once opened\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCertain brands or items marked as non-returnable in product description\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eNO RETURNS on custom orders from The Outdoor Plus\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eQualifying Returns for The Outdoor Plus Products\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eTo be eligible, you must notify us within 48 hours if you wish to cancel or exchange the product\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eA qualifying return applies to a customer who made the order by mistake and must be reviewed by The Outdoor Plus\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePayment will be issued in the form of a check by default\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf customer prefers refund to their credit card, a 3.5% processing fee will be applied (CANNOT BE WAIVED)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eManufacturer Defects \u0026amp; Shipping Damage\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFor suspected manufacturer defects, our team will first attempt repair solutions\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf repair isn't feasible, we'll assist with the replacement according to manufacturer warranty terms\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eShipping damage must be noted upon delivery and reported immediately with photos\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eReturn Process\u003c\/h3\u003e\n\u003col class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-decimal space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComplete our online return request form\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eInclude order number and reason for return\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eOur team will review your request (photos may be required)\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf approved, you'll receive return authorization and shipping instructions\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePackage item securely in original packaging with all components\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eAttach provided return label(s) and ship via specified carrier\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eRefunds \u0026amp; Fees\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eRefunds are processed after item inspection at our warehouse\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eOriginal shipping costs are non-refundable\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReturn shipping costs are the customer's responsibility unless otherwise specified\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eA 25% restocking fee may apply to non-defective returns\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eRefunds will be issued to the original payment method within 5-7 business days\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eFor assistance with any shipping or return issues, please contact our customer service team at \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e or call \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Phone\" href=\"tel:7374000284\" target=\"_blank\"\u003e1-737-400-0248.\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","published_at":"2025-05-27T06:48:20-05:00","created_at":"2025-05-01T02:19:46-05:00","vendor":"Videl USA","type":"BBQ Accessories","tags":["304 Stainless Steel","Food Warmer","Fuego III","Grills \u0026 Side Cookers","Outdoor Kitchen","Outdoor Kitchens","Videl USA"],"price":113200,"price_min":113200,"price_max":113200,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":44611499393224,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"DG-13FW","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Videl USA Fuego III Food Warmer - Professional Outdoor Food Warmer","public_title":null,"options":["Default Title"],"price":113200,"weight":0,"compare_at_price":null,"inventory_management":"shopify","barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/backyardember.com\/cdn\/shop\/files\/FuegoIIIFoodWarmer_1.png?v=1748346480"],"featured_image":"\/\/backyardember.com\/cdn\/shop\/files\/FuegoIIIFoodWarmer_1.png?v=1748346480","options":["Title"],"media":[{"alt":"Videl USA Fuego III Food Warmer - Professional Outdoor Food Warmer - Backyard Ember","id":29793397276872,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1600,"width":1600,"src":"\/\/backyardember.com\/cdn\/shop\/files\/FuegoIIIFoodWarmer_1.png?v=1748346480"},"aspect_ratio":1.0,"height":1600,"media_type":"image","src":"\/\/backyardember.com\/cdn\/shop\/files\/FuegoIIIFoodWarmer_1.png?v=1748346480","width":1600}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cdiv\u003e\n\u003cdiv class=\"grid-cols-1 grid gap-2.5 [\u0026amp;_\u0026gt;_*]:min-w-0 !gap-3.5\"\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eMaintain perfect serving temperatures with the Videl USA Fuego III Food Warmer, engineered to keep grilled and prepared foods at optimal temperatures for extended periods. This professional-grade food warming system ensures your culinary creations remain at peak quality and food safety standards during outdoor entertaining and catering operations.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eAdvanced Temperature Control System\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe precision-engineered temperature control system maintains consistent warming temperatures that preserve food quality without overcooking or drying. The advanced heating technology provides even temperature distribution across the warming surface for uniform food temperature maintenance.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe reliable temperature management ensures food safety compliance while preserving the texture, moisture, and flavor characteristics of grilled and prepared foods throughout extended serving periods.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eProfessional Outdoor Design\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eSpecifically engineered for outdoor use with weather-resistant construction and materials that withstand outdoor cooking environments. The robust design ensures reliable operation during outdoor catering, large gatherings, and extended entertainment events.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe professional-grade construction provides the durability and performance characteristics required for commercial catering operations while offering the reliability that serious home entertainers demand.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eLarge Capacity Food Warming\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe generous warming surface accommodates substantial quantities of food, making it ideal for large gatherings, catering events, and extended outdoor entertaining. The spacious design enables simultaneous warming of multiple food types and serving portions.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe efficient space utilization maximizes food warming capacity while maintaining optimal temperature control across the entire warming surface area.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eVersatile Food Warming Applications\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003ePerfect for keeping grilled meats at serving temperature during large gatherings, maintaining side dishes and vegetables at optimal warmth, preserving prepared foods for buffet-style serving, catering operations requiring extended food holding, and any outdoor cooking where consistent food temperature enhances dining experience.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eEven Heat Distribution Technology\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe advanced heating system provides uniform temperature distribution that eliminates hot spots and ensures consistent warming across the entire food surface. The engineered heat management prevents food deterioration while maintaining optimal serving temperatures.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe precision heat distribution technology preserves food quality and extends safe holding times for various food types and preparation methods.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eEasy Operation and Control\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe user-friendly control system enables straightforward temperature adjustment and monitoring with intuitive operation that requires minimal training. The reliable controls provide consistent performance and precise temperature management for optimal food warming results.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe simple operation design ensures efficient use during busy entertaining periods and high-volume catering operations where ease of use is essential.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eFood Safety Compliance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eEngineered to maintain food temperatures within safe holding ranges that comply with food safety standards and regulations. The reliable temperature control prevents bacterial growth while preserving food quality during extended warming periods.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe professional-grade temperature management ensures compliance with health department requirements for commercial food service operations.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eDurable Construction Materials\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eManufactured with heavy-duty materials and construction methods that withstand intensive use and outdoor conditions. The robust design ensures reliable operation through frequent warming cycles and various weather conditions while maintaining performance.\u003c\/p\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eThe professional-grade construction provides the structural integrity necessary for commercial applications while offering the durability that serious outdoor cooking enthusiasts expect.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eProduct Specifications\u003c\/h2\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eDesign:\u003c\/strong\u003e Professional Food Warming System for Outdoor Use\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eTemperature Control:\u003c\/strong\u003e Advanced Heating with Even Distribution Technology\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eCapacity:\u003c\/strong\u003e Large Surface Area for High-Volume Food Warming\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eConstruction:\u003c\/strong\u003e Heavy-Duty Materials for Commercial-Grade Performance\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eControls:\u003c\/strong\u003e User-Friendly Temperature Management System\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eSafety:\u003c\/strong\u003e Food Safety Compliant Temperature Maintenance\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e\n\u003cstrong\u003eDurability:\u003c\/strong\u003e Weather-Resistant Construction for Outdoor Applications\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eWhat's Included\u003c\/h2\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFuego III Food Warmer: Complete professional warming system\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eTemperature Control System: Advanced heating with precise management\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eProfessional Design: Optimized for outdoor catering and entertaining\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eOperating Instructions: Guidelines for safe operation and temperature control\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCare Instructions: Maintenance recommendations for optimal performance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eEnhanced Outdoor Entertaining\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eExperience elevated outdoor dining with consistent food temperatures that maintain quality and safety throughout extended serving periods. The professional warming capabilities enable sophisticated entertaining and catering operations.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003ePerfect for Large-Scale Operations\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eIdeal for catering businesses requiring reliable food warming equipment, restaurants with outdoor dining needs, event venues needing professional food service, large family gatherings wanting consistent food temperature, and any outdoor cooking operation where food warming enhances service quality.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eReliable Professional Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eEngineered to provide consistent food warming performance through intensive use and various outdoor conditions. The professional-grade design ensures reliable temperature maintenance and food safety compliance for commercial and home applications.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eQuality Assurance and Performance\u003c\/h2\u003e\n\u003cp class=\"whitespace-normal break-words\"\u003eEngineered with the same attention to quality and precision that defines all Videl USA outdoor cooking equipment. The professional-grade materials and advanced temperature control ensure consistent food warming performance and long-term reliability that meets commercial food service standards.\u003c\/p\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eShipping \u0026amp; Return Policies\u003c\/h2\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eShipping Process\u003c\/h3\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eAt Backyard Ember, we strive to deliver your premium Videl USA products efficiently. Most items ship from our warehouse, ensuring prompt delivery throughout the continental United States. Custom-finished items or manufacturer-direct shipments may require additional processing time.\u003c\/p\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eMade-to-Order Lead Times\u003c\/h3\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eFor products from The Outdoor Plus:\u003c\/p\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eWe are a MADE-TO-ORDER manufacturer\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eWe start building once we receive payment\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComponents take 1-3 weeks to make\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComplete units take 2-4 weeks to make\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eStandard Ground Shipping\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems under 150 pounds typically ship via FedEx, UPS, or similar carriers\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eTracking information will be provided via email once your order ships\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePlease inspect all deliveries promptly and report any damage with photos to our customer service team\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eStandard Freight Shipping\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems over 150 pounds ship via specialized freight carriers\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFree curbside delivery with lift gate service included\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eThe carrier will contact you to schedule delivery (valid phone number required)\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eInspect all freight shipments upon delivery and note any damage to the delivery receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eBackyard Ember is not responsible for damages not reported at the time of delivery\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eShipping Options\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003e$8.95 Flat Rate Shipping: Orders under $99 ship for just $8.95 within the contiguous 48 states\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFree Standard Shipping: All orders over $99 qualify for free standard shipping within the contiguous 48 states\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eExpedited Shipping: Available for most items at additional cost; contact our customer service team regarding the price\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eFreight Damage\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustomer must notify us within 48 hours of receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf damage is seen upon delivery, REFUSE delivery of the product and let the delivery personnel know of those damages\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eEmail \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e along with any related photos, videos, documents, or any other material that will help with the report\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eIncorrect Item\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReport the incident within 48 hours of receipt\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eEmail \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e along with any related photos, videos, or documents\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\"\u003eReturn Policy\u003c\/h2\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eReturn Eligibility\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems must be unused, unassembled, and in original packaging with all components\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReturn requests must be submitted within 30 days of delivery\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eApproved returns must be shipped back within 14 days of return authorization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eCancellation Policy for The Outdoor Plus Products\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eYou have 24-48 hours from when you place your order to cancel without a fee\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eAny cancellation AFTER 48 hours will result in a 25% restocking fee and orders will be processed as Store Credit\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustomer is NOT responsible for finalizing their purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eNon-Returnable Items\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCustom or made-to-order fire features and accessories\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eItems that have been used, assembled, or modified\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eClearance or final sale merchandise\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFire glass, lava rock, and other fire media once opened\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eCertain brands or items marked as non-returnable in product description\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eNO RETURNS on custom orders from The Outdoor Plus\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eQualifying Returns for The Outdoor Plus Products\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eTo be eligible, you must notify us within 48 hours if you wish to cancel or exchange the product\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eA qualifying return applies to a customer who made the order by mistake and must be reviewed by The Outdoor Plus\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePayment will be issued in the form of a check by default\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf customer prefers refund to their credit card, a 3.5% processing fee will be applied (CANNOT BE WAIVED)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eManufacturer Defects \u0026amp; Shipping Damage\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eFor suspected manufacturer defects, our team will first attempt repair solutions\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf repair isn't feasible, we'll assist with the replacement according to manufacturer warranty terms\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eShipping damage must be noted upon delivery and reported immediately with photos\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eReturn Process\u003c\/h3\u003e\n\u003col class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-decimal space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eComplete our online return request form\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eInclude order number and reason for return\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eOur team will review your request (photos may be required)\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eIf approved, you'll receive return authorization and shipping instructions\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003ePackage item securely in original packaging with all components\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eAttach provided return label(s) and ship via specified carrier\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\"\u003eRefunds \u0026amp; Fees\u003c\/h3\u003e\n\u003cul class=\"[\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eRefunds are processed after item inspection at our warehouse\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eOriginal shipping costs are non-refundable\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eReturn shipping costs are the customer's responsibility unless otherwise specified\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eA 25% restocking fee may apply to non-defective returns\u003c\/li\u003e\n\u003cli class=\"whitespace-normal break-words\"\u003eRefunds will be issued to the original payment method within 5-7 business days\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"whitespace-pre-wrap break-words\"\u003eFor assistance with any shipping or return issues, please contact our customer service team at \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Email\" href=\"mailto:support@backyardember.com\" class=\"underline\" target=\"_blank\"\u003esupport@backyardember.com\u003c\/a\u003e or call \u003ca rel=\"noopener\" title=\"Backyard-Ember-Support-Phone\" href=\"tel:7374000284\" target=\"_blank\"\u003e1-737-400-0248.\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e"}