The Videl USA Grill Signature Collection 2 offers a high-quality outdoor kitchen solution available in both Liquid Propane (DG-PAKG2-LP) and Natural Gas (DG-PAKG2-NG) configurations. This premium collection combines durability, style, and exceptional performance to elevate every BBQ moment.
Designed to be the centerpiece of any outdoor setting, the Signature Collection 2 represents the epitome of luxury, convenience, and innovation in outdoor cooking, promising an extraordinary culinary experience regardless of which fuel type you choose.
Premium Components Included
The Signature Collection 2 includes these essential premium components:
- 36" Diamond Series Grill: Videl's flagship grill, renowned for its high-end features like the HeatWave Chamber and CoolTouch Knobs, promises to deliver a cooking experience unlike any other
- 36" Double Doors: Effortlessly elegant storage solutions that offer easy access without compromising on style or functionality
- Double Side Burner: With two powerful burners at your disposal, you can multitask like a pro, searing steaks to perfection on one burner while gently simmering your favorite sauce on the other
36" Diamond Series Grill - Exceptional Cooking Performance
The 36" Diamond Series Grill provides impressive cooking capacity with a primary cooking area of 653 square inches and a secondary area of 207 square inches, totaling 860 square inches of available cooking surface. This spacious design allows you to prepare multiple dishes simultaneously with professional-grade results.
The grill features innovative elements that transform ordinary grilling into culinary art, including the HeatWave Chamber for unparalleled heat retention and distribution, ensuring your food is cooked to perfection every time.
Fuel Options to Suit Your Needs
Choose the fuel configuration that best matches your outdoor setup requirements:
- DG-PAKG2-LP: The Liquid Propane model offers convenience and portability, perfect for locations without natural gas access
- DG-PAKG2-NG: The Natural Gas model connects to your home's gas line for consistent fuel supply without the need for tank replacements
Both options deliver the same exceptional performance while accommodating your specific installation needs.
Double Side Burner - Versatile Cooking Options
The Double Side Burner component expands your cooking capabilities with two powerful burners that allow for true multitasking. With a generous 217 square inch burner area, you can simultaneously sear meats on one burner while simmering sauces on the other, adding versatility to your outdoor cooking arsenal.
Professional-Grade Construction
Each component in the DG-PAKG2-LP and DG-PAKG2-NG packages is crafted from high-quality 304 Stainless Steel, demonstrating uncompromised quality and luxury. This premium construction ensures your equipment is reliable, long-lasting, and capable of withstanding outdoor cooking demands for years to come.
Easy Integration
All components feature standard dimensions to ensure compatibility with most outdoor kitchen designs:
- 36" Diamond Series Grill:
- Cutout: Height 10" x Width 32½" x Depth 22"
- Overall: Height 22" x Width 36" x Depth 26½"
This comprehensive package integrates seamlessly into your existing or new outdoor kitchen setup, providing a unified and elegant solution for all your outdoor culinary needs.
Shipping & Return Policies
Shipping Process
At Backyard Ember, we strive to deliver your premium Videl USA products efficiently. Most items ship from our warehouse, ensuring prompt delivery throughout the continental United States. Custom-finished items or manufacturer-direct shipments may require additional processing time.
Made-to-Order Lead Times
For products from The Outdoor Plus:
- We are a MADE-TO-ORDER manufacturer
- We start building once we receive payment
- Components take 1-3 weeks to make
- Complete units take 2-4 weeks to make
Standard Ground Shipping
- Items under 150 pounds typically ship via FedEx, UPS, or similar carriers
- Tracking information will be provided via email once your order ships
- Please inspect all deliveries promptly and report any damage with photos to our customer service team
Standard Freight Shipping
- Items over 150 pounds ship via specialized freight carriers
- Free curbside delivery with lift gate service included
- The carrier will contact you to schedule delivery (valid phone number required)
- Inspect all freight shipments upon delivery and note any damage to the delivery receipt
- Backyard Ember is not responsible for damages not reported at the time of delivery
Shipping Options
- $8.95 Flat Rate Shipping: Orders under $99 ship for just $8.95 within the contiguous 48 states
- Free Standard Shipping: All orders over $99 qualify for free standard shipping within the contiguous 48 states
- Expedited Shipping: Available for most items at additional cost; contact our customer service team regarding the price
Freight Damage
- Customer must notify us within 48 hours of receipt
- If damage is seen upon delivery, REFUSE delivery of the product and let the delivery personnel know of those damages
- Email support@backyardember.com along with any related photos, videos, documents, or any other material that will help with the report
Incorrect Item
- Report the incident within 48 hours of receipt
- Email support@backyardember.com along with any related photos, videos, or documents
Return Policy
Return Eligibility
- Items must be unused, unassembled, and in original packaging with all components
- Return requests must be submitted within 30 days of delivery
- Approved returns must be shipped back within 14 days of return authorization
Cancellation Policy for The Outdoor Plus Products
- You have 24-48 hours from when you place your order to cancel without a fee
- Any cancellation AFTER 48 hours will result in a 25% restocking fee and orders will be processed as Store Credit
- Customer is NOT responsible for finalizing their purchase
Non-Returnable Items
- Custom or made-to-order fire features and accessories
- Items that have been used, assembled, or modified
- Clearance or final sale merchandise
- Fire glass, lava rock, and other fire media once opened
- Certain brands or items marked as non-returnable in product description
- NO RETURNS on custom orders from The Outdoor Plus
Qualifying Returns for The Outdoor Plus Products
- To be eligible, you must notify us within 48 hours if you wish to cancel or exchange the product
- A qualifying return applies to a customer who made the order by mistake and must be reviewed by The Outdoor Plus
- Payment will be issued in the form of a check by default
- If customer prefers refund to their credit card, a 3.5% processing fee will be applied (CANNOT BE WAIVED)
Manufacturer Defects & Shipping Damage
- For suspected manufacturer defects, our team will first attempt repair solutions
- If repair isn't feasible, we'll assist with the replacement according to manufacturer warranty terms
- Shipping damage must be noted upon delivery and reported immediately with photos
Return Process
- Complete our online return request form
- Include order number and reason for return
- Our team will review your request (photos may be required)
- If approved, you'll receive return authorization and shipping instructions
- Package item securely in original packaging with all components
- Attach provided return label(s) and ship via specified carrier
Refunds & Fees
- Refunds are processed after item inspection at our warehouse
- Original shipping costs are non-refundable
- Return shipping costs are the customer's responsibility unless otherwise specified
- A 25% restocking fee may apply to non-defective returns
- Refunds will be issued to the original payment method within 5-7 business days
For assistance with any shipping or return issues, please contact our customer service team at support@backyardember.com or call 1-737-400-0248.
Documents and Downloads
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